Unbelievable. Words would be superflous as, after all, pictures are worth a thousand words.
Here we have the promised photos** of the lot across the street, and the problems related to Consort's screw ups. This home has been occupied for all of a week, and completed only weeks ago.
(Consort, seriously? Look at the sidewalk. GREAT job grading, compacting, dealing with the sewer line, and preparing the lot, Consort, GREAT JOB.)
**Photos were taken with permission.
Buying home is one of the biggest investments American's can make. It makes me so upset to know that I have trusted this builder with one of my personal biggest investments and after one week this has already happened. Then on top of this my sod issues and still no builder warrenty manual and I thought I would have steps and a patio to my back door (standard option) and this was not the case either.
ReplyDeleteI'm so sorry that you are dealing with all of this--and having just been in the home for a week. Not a surprise, by the way, that you didn't have steps and a patio to the back door--not a surprise with Consort, I mean.
ReplyDeleteFirst, yes, these things are usually standard on all homes. Second, it was Consort's responsibility to let you know of options for things that are NOT standard. The rep in the office, with whom you worked to select colors, etc, should have made you aware of options such as patios/decks, stairs to the back, coach lights, etc etc etc. That's THEIR job--especially re: items that are usually standard in a home.
We had/have a similar situation with our staircase. We assumed (silly us) that it would be a finished staircase, with stringer (the wooden finish opposite the railing, all along the wall, which frames the stairs)--apparently, with Consort, a finished staircase is an "option." (Would be laughable if not all so sad and nightmarish by now).
Regarding this "option" for a finished staircase...get this: Consort did NOT have it listed as an option on the sheet in the sales office, and Consort's rep in the sales office NEVER mentioned it. So, when we complained to Consort that we were (1) Not told of this option on the info sheets, and (2) not made aware by the sales office, Consort told us that WE were at fault, and that we should have asked for the stringer. How on earth would we know to ask??? Then, they told us, in no uncertain terms, that as far as they were concerned the matter was "closed." UNBELIEVABLE.
We weren't even asking for a free "stringer"--just asking for them to come in and finish that portion--we would have paid for it.
Just another reason NOT TO BUY FROM CONSORT. They are totally and completely unconcerned with honest and fair business practices. The thing is, if they had EVER admitted any wrong, if Jeff Smith had EVER just stopped with the "oh, all of this is normal and nothing is wrong" routine, if they had ever bothered to make an offer to cover our damages with the lot and landscape, things might have turned out differently.
Unfortunately, most big box builders have similar building ethics. They slap up homes as quickly as they can as cheaply as they can. My guess is that you have standard shingles that have been stapled as opposed to nailed and have no tyvek-type wrap between the strandboard and siding. Nail pops in the drywall are probably going to start showing up soon if they haven't already. We had a McBride home with similar problems. Will never buy from a big box builder again, only custom home builders. Aiello Homes (aiellohomes.com) is a good one that comes to mind. The owner of the company actually visits every home during the build process and if he finds any issues, the workers re-do it right there.
ReplyDeleteMyNickisNick--thanks for you comment, and apologies it took so long to be posted. I agree--the cheapest, the fastest, the shoddiest. Never again.
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